In the USA, many call centers look for agents to expand their business. Almost every thriving company has a customer service department that assures quality services to the customers individually. As per the stats, a call center agent is paid 8$ to 15$ per hour on average. This field allows career aspirants to explore their horizons and discover their strengths and weaknesses with real-time experience.
Career building in the USA
Many people believe that working in customer service is an entry-level job, and there are no skills required. According to the conversation, handling customers with respect and following opening and closing spiels while greeting and entering the relatable data in the system is part of the job.
If you are looking to improvise and grow in the customer service field, there are many positions you can reach with experience, provided you are dedicated. Quality service and productivity are all any company’s requirements in terms of customer service, and if you can maintain that, the company will promote you step by step. Based on your skillsets and constant improvement, you can work as the process trainer, quality analyst, technical supervisor, team lead for a group of trainees.
Types of work schedules in the USA for call centers
Depending on the company requirement, few call centers run a 9to5 and 24/7. Nevertheless, the service would be similar. The recruiting of the agents is categorized as well. If you are looking to work from home, part-time or full-time, you can search for jobs according to this category, and you will be able to find a suitable company offering a similar requirement.
Work from Home: You will be hired to work in a given shift, and your performance over the calls will be recorded and assessed regularly. But the growth over the professional level will be slower in this scenario.
Part-time: In this case, many agents work 4-5 hours in a day or work full time during the weekends. Many US citizens earn extra money doing part-time and put themselves through college or meet their financial commitments.
Full-time: Full –time work is where progressive career growth goes on, with a patient and dedicated mind-set.
Work in Call Centers:
Handling the calls is not the only job call center agents have. There is chat support, where agents need to provide service over the chat. Apart from that, the reports will be different to document in the system for calls and chats. There are technical issues or sales related issues that occur for customers will be handled by escalating the trouble to resolution by communicating with other departments, which could get stressful.
Training recruits are always fun and engaging; this helps develop people skills and presentation skills. A quality analyst team has a different set of challenges to make sure quality is maintained throughout the month when they have the final report. Finally, the management team is a great level to reach, where you can become the boss of your team with many agents.